Knowledgebase: Claim Rejections
Subscriber and subscriber id not found
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:37 AM
Rejection: ~Acknowledgement/Returned as unprocessable claim | Subscriber and subscriber id not found.

What happened: The patient ID does not match the other patient info on the claim.

Resolution: Verify claim was sent to the correct payer. If so, verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has been done, please obtain proof of patient's eligibility from the payer and contact Customer Service via live chat, email ( or phone (360-975-7000 option 1).

 all insured info.jpg (67.17 KB)