Knowledgebase: Claim Rejections
US Department of Labor 77044 - CASE NUMBER
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 03:39 PM
Rejection: Acknowledgement/Returned as unprocessable claim | CASE NUMBER NOT VALID~MSG: CASE NUMBER NOT VALID

What happened: The case number in box 11 is not what the payer has on file (see attached picture below).

Resolution: Need to contact the payer to get the correct case number and resend the claim.

 group number (hcfa).jpg (22.61 KB)