Knowledgebase: Claim Rejections
VA Fee Basis Programs 12115 - SUBSCRIBER PRIMARY IDENTIFIER
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 03:40 PM
Rejection: SUBSCRIBER PRIMARY IDENTIFIER- INVALID; MUST BE IN A VALID FORMAT FOR PAYER

What happened: The insured ID in box 1a is not valid.

Resolution: Verify the patient's insured ID and update box 1a as necessary (see attached picture below). If this has already been done, please obtain proof of the patient's eligibility with the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).


Attachments 
 
 insured id (hcfa).jpg (16.90 KB)