Knowledgebase: Claim Rejections
Multiplan Wisconsin PPN 34080 - Subscriber and policy number
Posted by Will Morrow, Last modified by Charmagne Williams on 23 May 2017 03:48 PM
Rejection: REJ- 32(Subscriber and policy number/contract number not found.Claim Level Status - )

What happened: The patient ID in box 1a does not match the other patient info on the claim.

Resolution: Verify insured ID, patient name, and date of birth, as well as verify if they are the primary insured or a dependent (see attached picture below). If this has already been done, please obtain proof of the patient's eligibility from the payer and contact Customer Service via live chat, email ( or phone (360-975-7000 option 1).

 all insured info.jpg (67.17 KB)