Knowledgebase: Claim Rejections
REJ- 19 Entity acknowledges receipt
Posted by Will Morrow, Last modified by Charmagne Williams on 25 May 2017 08:33 AM
Rejection: REJ- 19(Entity acknowledges receipt of claim/encounter.Claim Level Status - )

What happened: Generally, this is an issue with the group number in box 11.

Resolution: Verify that the group number on the claim is exactly as it is on the insured ID. If everything is correct, please contact our Customer Service department via live chat, email (info@officeally.com) or phone (360-975-7000 opt 1) so a ticket can be created to verify the reason for rejection.  They will need a copy of the insured ID as well.


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