Knowledgebase
25010 Information 8Accounting 3Claim Attachments 580Claim Rejections 4Credit Card Processing 2Data Import 4E-Prescribing (ERX) 1Easy Print 3EHR 24/7 Labs and Radiology (Coming Soon) 1Maintenance 55Meaningful Use (ARRA) 6Office Ally (Online Entry) 4Patient Ally 9Practice Mate 1Products and Services Release Notes 1Reminder Mate Secondary Claims (Coming Soon) 1System Requirements 4Web Browser
Knowledgebase: Claim Rejections
Cigna 62308 - Present on Admission
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 11:50 AM
Rejection: PAYER RESPONSE: Present on Admission Indicator Missing

What happened: The 'Present on Admission' indicator was not sent with the diagnosis codes.

Resolution: In the dropdown box next to the diagnosis code, need to select 'Y' and resubmit.