Knowledgebase: Claim Rejections
Medicare (ALL) - HCPCS
Posted by Will Morrow, Last modified by Charmagne Williams on 23 May 2017 03:26 PM
Rejection: Acknowledgement/Rejected for Invalid Information | HCPCS | Line Adjudication Information. Note: At least one other status code is required to identify the data element in error.

What happened: One of the CPT codes was not valid on the date of service as per the payer.

Resolution: Contact our Customer Service department so they can tell what code is rejecting. You can reach Customer Service via live chat, email ( or phone (360-975-7000 option 1).

 dos and cpt.jpg (29.31 KB)