Knowledgebase: Claim Rejections
CareCentrix 11345 - CSC CODE 21 - PATIENT
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 11:07 AM
Rejection: ACK/RETURNED - MISSING/INVALID DATA PREVENTS PAYER FROM PROCESSING CLAIM. - PATIENT

OR

ACK/RETURNED - MISSING/INVALID DATA PREVENTS PAYER FROM PROCESSING CLAIM. (USE CSC CODE 21) - PATIENT

What happened: Per the payer: Patient first name, last name and date of birth must match CareCentrix intake

Resolution: Verify the spelling of the patient name and date of birth as per what the payer has on file and update the claim as necessary.