Knowledgebase: Claim Rejections
Newborn - patient not found (RC50)
Posted by Will Morrow, Last modified by Charmagne Williams on 24 May 2017 01:14 PM
Rejection: Newborn - patient not found (RC50)

What happened: Based on the eligibility file we received from this payer, the insured's name, date of birth, and insured ID combination does not match what the payer has on file.

Resolution: Verify the insured's name, date of birth, and member ID. If this has already been done, please obtain proof of the patient's eligibility from the payer and contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).


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