Knowledgebase: Claim Rejections
Referring fields required RC131
Posted by Will Morrow, Last modified by Charmagne Williams on 12 May 2017 03:29 PM
Rejection: Referring fields required when Original Ref No (Box 22) is Present (RC131)

What happened: Box 17 was sent blank as was the referral number in the Additional Fields section.

Resolution: When box 22 is sent, box 17 is required as is the referral number in the Additional Fields section. Add referral information and update the claim.