Knowledgebase: Claim Rejections
Diagnosis Codes must not contain gaps (LC171)
Posted by Will Morrow, Last modified by Charmagne Williams on 22 May 2017 10:38 AM
Rejection: Diagnosis Codes must not contain gaps (LC171)

What happened: In box 21, there's a gap between 2 of the diagnosis codes.

Resolution: Need to move the diagnosis codes so there are no gaps between the codes. If no gaps are present, please contact Customer Service via live chat, email (info@officeally.com) or phone (360-975-7000 option 1).