Knowledgebase: Claim Rejections
Patient is not the insured (FE87)
Posted by Will Morrow, Last modified by Charmagne Williams on 16 May 2017 02:01 PM
Rejection: Incomplete insured information was provided for a patient who is not the insured (FE87)

What happened: Box 6 was marked as something other than 'Self' and information in either box 4 or 7 is incomplete.

Resolution: Verify that box 6 was marked correctly, and if so, verify the information in boxes 4 and 7 and update the claim as necessary.